Expect dispatch to occur 1-5 business days after placing your order. Delivery times vary based on your location and the carrier. Fluffy Bums uses Australia Post, Courier's Please and Fastway to ship products.

Flat rate shipping of $9.95 applies to all orders in Australia, with free shipping offered to orders of $199 or greater. Express Post is available at a flat rate of $15, Australia wide.

Standard delivery times are estimated to be 1-7 business days from the time of dispatch, depending on your location and the carrier.

Express items are packed the same or next business day after ordered. Expect delivery 1-3 business days after dispatch - remote areas may take longer.

International Shipping rates vary based on location. Rates will be calculated and applied upon checkout. Taxes and duties are not included and may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the recipient. For more information contact your local customs office directly.

All orders are shipped with tracking. Your will receive a confirmation email displaying your tracking information once the order is shipped. To inquire about delays or tracking please contact the courier company directly and quote your tracking number.

If your order is lost or damaged in transit, please contact us within 7 business days so that we can assist you. Fluffy Bums is not responsible for any damage or loss caused by shipping companies - please retain your original packaging and tracking number to lodge a claim with the courier directly.